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WEBContact Centre Report: The CallMiner CX Landscape Report 2024. 10 September 2024. Contact- Centres. Over the last two years, organisations have been quick to implement AI (sometimes at the expense of cost…. Contact Centre News and Information from the UK Contact Centre Industry. The go to website for all contact centre professionals.
How DE&I & Technology is Reshaping the Contact Centre
WEB1 day ago · Cirrus is a leading provider of contact centre as-a-service (CCaaS) solutions, delivering innovative and scalable technology to help businesses enhance customer experiences. Founded in 2013, Cirrus integrates communications across voice, video, email, messaging, and social media, offering a comprehensive and flexible solution for contact centres.
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WEBSep 17, 2024 · Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals. 10 September 2024. Contact- Centres. • Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to increase focus….
OMNINGAGE Update: Twitter Integration & Email Enhancements
WEB1 day ago · 24 September 2024. Contact- Centres. New OMNINGAGE Update: Twitter Integration and Email Enhancements. OMNINGAGE have announced updates in their latest release, designed to make customer interactions smoother, smarter, and more efficient. Here’s a quick rundown of what’s new and improved—because we know you’re busy. 1.
Firstsource Acquires Contact Centre Outsource Ascensos
WEB2 days ago · Firstsource Solutions Limited, a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has acquired Ascensos, a leading UK-headquartered contact centre customer experience outsourcing partner for retail and eCommerce businesses. Dr. Sanjiv Goenka, Chairman – RPSG Group and ...
Contact Centre Management: What It Is and 7 Best Practices
WEBApr 19, 2022 · Call centre management best practices. 1. Hire the Best Employees. It’s a no-brainer but super important: hire the best employees. Working at the service level requires more than just basic communication skills. You’ve got to make sure you screen all prospective employees, assessing their level of customer care, memory, articulation ...
3 Contact Centre Trends that will Shape 2023
WEBTrend 3: Diving deeper with data & analytics. To meet evolving customer expectations and improve CX, there will be a continued focus on the value of analytics and data in 2023, supported by AI and automation. There is a huge value in mining data from customer journeys – and using technologies like automated speech and text analytics gives ...
Understanding the Importance of the Contact Centre
WEBJun 27, 2022 · Being helpful and understanding has always been key to providing good customer service, but it holds more value in a post-pandemic era. With more customers likely to go online or pick up the phone to engage with businesses, more interactions are taking place with contact centre agents, so having a caring and humane workforce holds more importance.
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WEBSep 10, 2024 · Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals. 10 September 2024. Contact- Centres. • Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to…. - Events - Industry News Puzzel.
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WEBSep 10, 2024 · 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com. We aim to bring our readers and subscribers the most up to date news …