No Jitter | Insight for the Connected Enterprise
WEBWelcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Salesforce Debuts Einstein Successor Agentforce. Lisa Schmeiser, Matt Vartabedian. September 12, 2024. The focus of Agentforce is to provide Salesforce customers with a …
Genesys Cloud: And Then There Was One - No Jitter
WEBPureCloud (now known as Genesys Cloud CX) is Interactive’s brand-new, public-cloud application built entirely in Amazon Web Services. Earlier this year, Genesys announced end-of-sale and -support dates for PureConnect. Today’s news that Genesys Multicloud CX will no longer be an active part of the Genesys portfolio completes the ...
The Death of POTS? Not Quite, Here's Why - No Jitter
WEBMany have interrupted this order to mean that plain-old-telephony-service (POTS) lines are going away in August 2022. However, this order is not a mandate, and it just allows carriers to no longer offer discounted rates to competitors for POTS line resale (and other copper services). Before this new order and according to the Telecommunications ...
IT Must Capture the End User Experience - No Jitter
WEBOct 7, 2022 · IT department determines the need and makes the final recommendation: 48%. Senior management evaluate the solution and provide research on investment decisions to departments/business units: 29%. Our organization makes decisions with the input of stakeholders from across different business units: 18%. Individual departments research and decide ...
The Decommissioning of Copper Gets Real - No Jitter
WEBWith currently 40 million plain old telephone services (POTS) lines in the U.S., this cash cow of the telecom industry has become much more expensive for carriers to maintain and support. Carriers have quietly tried to eliminate POTS lines, DSL, primary rate interfaces (PRIs), and private data services delivered over this old copper cable network.
Good Old POTS is Going Away. Is Your Organization Prepared?
WEBJan 13, 2022 · Plain Old Telephony Service (aka POTS), the legacy analog copper phone line, is going away. While this isn’t generally a business concern for human voice telephony (as virtually all have already migrated to voice over Internet protocol (VoIP) or mobile) POTS’ sunsetting poses a huge challenge for the myriad of devices and systems engineered to use a POTS line for monitoring and signaling.
Cisco Rebrands Webex, Aligns It With Company Mission
WEBJun 8, 2021 · Post-pandemic, that number is expected to be 98%, meaning tools like Webex are more important than ever. The new logo is aligned with Cisco’s broader mission, which CEO Chuck Robbins spoke to at its Cisco Live event earlier this year. The company shifted from being the company that “changes the way we work, live, learn and play” to ...
Why 80 Million Microsoft Teams Phone Users Is Just the Beginning
WEBHowever, when Microsoft stated on its FY2021 Q4 Earnings call, “We have nearly 80 million monthly active Teams Phone users, with total calls surpassing 1 billion in a single month this quarter, and we’re just getting started," most analysts suggested Microsoft was exaggerating. I don’t think it is.
What is Microsoft 365 Copilot and How to Use It - No Jitter
WEBOn November 1, 2023, Microsoft 365 Copilot became generally available to enterprise customers. Copilot works within the Microsoft 365 apps and content in Microsoft Graph, such as emails, chats, and documents that users are permitted to access. It uses generative artificial intelligence (AI) and large language models (LLMs) to help users create ...
Understanding Ribbon Connect for Microsoft Teams Direct Routing
WEBRibbon Communications last year released Ribbon Connect, a cloud-based service that facilitates a rapid, yet flexible hybrid telephony scenario in which telephony users can connect to both a PBX and Microsoft Teams Phone System. This differs from call forking, which all Microsoft Teams-compatible session border controllers (SBC) support.