Cardiff Council has turned the UK’s PSTN switch-off into an opportunity for the digital transformation of its schools’ ...

Avaya announce appointment alison Hastings as European Channel Lead she was previously Avaya’s Senior Channel Director for UK ...

Empowering Vulnerable Customers A Guide for Utility Contact Centres they play a pivotal role in providing support to ...

When Customer Service Becomes an Endless 'Sales Pitch' - what has a car dealership got to do with a contact centre?

OMNINGAGE announce contact centre updates in latest release designed to make customer interactions smoother, smarter, and ...

To celebrate National Inclusion Week Cirrus releases report highlighting how diversity, equity & inclusion is reshaping ...

Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business Systems ...

Create Efficiencies Before, During and After Interactions. Those that implement AI to support their contact centre ...

Fournet Completes Contact Centre Project for Surrey County Council. FourNet and 4C Strategies, has been successfully ...

Firstsource Solutions has acquired Ascensos, a contact centre customer experience outsourcing partner for retail and ...

The importance of fraud prevention training in contact centresRachel Tiffen, Director of Learning fraud prevention service, ...

Boost your contact centre agents to hero status with Cirrus Agent - download the contact centre agent tip sheet from Cirrus ...