With the ubiquity of artificial intelligence these days, algorithms are seemingly making almost every decision for us, often to the detriment of the customer experience, Forrester Research says in a ...

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Qualtrics and Vizient combine quality and patient experience data to link patient experience and clinical outcomes.

Changing consumer expectations drive significant loyalty swings up and down this year's list of Brand Keys Loyalty Leaders.

SugarCRM is celebrating its 20th year in business in 2024. Clint Oram, its co-founder and chief strategy officer, recently gave a far-reaching interview with DestinationCRM, answering questions on ...

Yahoo plans to migrate its email marketing to Zeta Global's Zeta Marketing Platform (ZMP). Additionally, Zeta's Data Cloud is now interoperable with Yahoo ConnectID, enabling Yahoo DSP users to ...

SWIPEBY today launched a voice artificial intelligence phone assistant specifically for small-to-medium sized restaurants, businesses, and service providers ...

ZoomInfo has enhanced ZoomInfo Copilot to help sellers capture more pipeline. ZoomInfo Copilot equips sales teams with on-demand account insights and real-time buying signals, applying generative ...

Intentsify's Buying Group Intent revolutionizes B2B marketing and sales efforts by providing granular insights at the persona-level.

Formstack, an online form-building and workflow software provider, has expanded Formstack for Salesforce native forms, which now includes all Formstack plans: Native Standard, Native Essentials, and ...

Breeze is HubSpot's new AI to power the customer platform with automated copilots, agents, and other features.

Salesforce, co-innovatewith Google Cloud and NVIDIA to define the future of enterprise software with Salesforce Agentforce.