BHP’s internal shared services model was transformed into a single operating business Human-led, digitally powered process, in a collaborative ‘one team’ environment Elevated operational productivity ...

In the October 2024 Tax Briefing, PwC Australia delved into the critical topics of transparency and the potential role of artificial intelligence (AI) in tax and legal functions. Hosted by Clementine ...

The world stands on the brink of a transformative shift in how we engage and rely on technology. Once the stuff of science fiction, artificial intelligence (AI) is now reshaping our reality at a rapid ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

A new report from PwC highlights the concerns that consumers have over the security of their data. With 85% of customers saying that they will not do business with a company if they are worried about ...

Chief Data Officers are increasing the knowledge of data’s importance to their organisations and shareholders. While still an emerging role, CDOs are on the rise, concentrated in certain regions and ...

Blockchain came from Bitcoin, but its use cases are far greater than cryptocurrency. Tamper-proof and immutable, blockchain provides a trust mechanism that could change how organisations do business.

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

Building ethical AI reduces risk and is the right thing to do – but it’s hard. The definition of ethical AI differs depending on who you ask and what initiatives you look at. We identify ten core ...

Blockchain reached a milestone last year. In 2015, Oxford Dictionaries announced it had added the portmanteau to its definitions online, welcoming the term to the English lexicon alongside other ...

Australian businesses’ slow-burning digital transformations got fired up in response to COVID-19’s work from home requirements. Organisations will need to keep up with changing consumer and employee ...